Effective communication is not only about speaking clearly. It is about understanding people, building trust, adapting your message and influencing action.

This practical workshop equips participants to communicate with greater confidence, connect with different personalities and influence others with purpose and presence. Participants will practise real workplace conversations, receive feedback and apply simple tools they can use immediately.

Objective

By the end of the programme, participants will be able to:

• Communicate with greater clarity and confidence
• Build rapport and trust quickly
• Adapt messages to different communication styles
• Listen and respond with empathy
• Influence others using purposeful communication
• Manage difficult conversations professionally
• Strengthen personal presence and credibility

Outline

Part 1: Connect with Yourself
Build Self-Awareness and Confidence
Participants will learn to:

• Recognise personal communication habits
• Identify strengths and blind spots
• Manage emotions and reactions
• Communicate with greater confidence

Activity: Communication Style Reflection
Key Takeaway: Better communication starts with self-awareness.

Part 2: Connect with Others
Read People and Build Trust
Participants will learn to:

• Identify different communication preferences
• Listen actively and ask better questions
• Show empathy without losing focus
• Build rapport across personalities

Activity: Listening and Rapport Challenge
Key Takeaway: People connect when they feel understood.

Part 3: Influence with Purpose
Shape Messages That Move People
Participants will learn to:

• Clarify the intended outcome
• Structure persuasive messages
• Frame ideas around audience needs
• Handle resistance and objections

Framework: Attention → Relevance → Value → Action
Activity: Influence Conversation Role Play
Key Takeaway: Influence begins with relevance, not pressure.

Part 4: Communicate with Presence
Speak with Credibility and Impact
Participants will learn to:

• Use voice and body language effectively
• Speak clearly under pressure
• Manage difficult conversations
• end with clear actions and commitment

Activity: Two-Minute Influence Challenge
Key Takeaway: Presence is the ability to remain clear, calm and credible.

C.O.N.N.E.C.T. Framework

• C: Clarify your purpose
• O: Observe your audience
• N: Notice emotions and needs
• N: Navigate different styles
• E: Express with clarity
• C: Create trust
• T: Turn communication into action

End-of-Day Outcome
Participants leave with practical tools to communicate more confidently, connect more meaningfully and influence more effectively in everyday workplace situations.

Santhanaram Jayaram's Profile

Santhanaram Jayaram has more than 28 years of experience in both the private and public sector including Financial Services - Retail and Learning and Development. Qualified for the Million Dollar Round Table in 2005, 2006 & 2007. Author of Ram up your Laughter. Appeared on National TV, Radio, Print. Current Board of Director for a Credit Co- operative with over 43,500 members (Telecoms Credit Co-operative) and Director of Security companies - Security Masters and Secure Guard.

With his versatility, engaging presence and diverse industry experience in hosting, facilitating and relating to a diverse group ranging from the PMETs to the C-suite, such as Lee Kuan Yew's School of Public Policy’s Senior Management Program, Regional Agency Workshop QBE Insurance, Regional Symposiums Strategic Project Management: Greater Business Results in Uncertain economy, Project of the Year Award by Project Management Institute Singapore, Ram has also appeared in Print, Radio ,National TV and on Netflix.

Besides personalising and customizing trainings to multi-national corporations, universities, and private associations, he also specialises in helping top level executives to improve their operational efficiencies; relate better thru communication skills, pioneer creativity thru design thinking skills, become better leaders thru leadership and people management, deliver greater service excellence and move up the next level thru career coaching.

Ram’s Qualifications: 

• Master of Business Administration (Oklahoma City University)
• Bachelor of Science (Hons) (University of Bradford)
• Master NLP Practicioner (American Board of Neuro-Linguistic Psychology)
• WSQ Advance Certification in Training and Assessment (ACTA), Workforce Singapore
• Certified in Train-the-Trainer Certification Program - Bringing Out the Best in Yourself at Work
• Certified in IDENTI3 Level 2 Accreditation
• Certified in Belbin Team Role Accreditation
• Certified Practitioner and Trainer in FIRO-B® and FIRO-Business® Instruments (CPP Asia Pacific)
• Certified Practitioner and Trainer in Enneagram Spectrum of Personality Styles

Selected Client Organizations:

• Daimler Financial Services
• Marina Bay Sands
• Resort World Sentosa
• Starbucks
• Singapore Airlines
• Mcdonald’s
• Port of Singapore Authority
• SMRT
• UOB Bank
• UBS Bank